Bear, Diah and Pasha

Hotlink Makes Me Hot

Posted on the May 24th, 2009 under Life by Papa Bear

Hunting for Hotlink

On Friday May 15th, 2009, my wife and I went to KLCC to meet up her friend who would be going back to Jakarta. One of the things that she wanted him to bring back is an activated Maxis Hotlink SIM card for someone there. Somehow, due to some technical problems with my short term memory retaining capabilities, I had forgotten to purchase the card from the shop near my office.

So, right after dinner, all of us decided to walk over to the LRT station where they normally would have those prepaid cards sold there. It was not really a normal walk for me as my son had dedicated me to carry him all the way there. If you have been to the Suria Mall in KLCC, then try to imagine carrying a a load of more than 12kg from the centre court to the LRT station…

Registration vs Activation

When we got there, a lady was behind the counter. At 9:00pm, she looked like a person who has been working for the last 96 hours or so. There was no smile and we could just forget all about greeting the customers. What a fine example to show one aspect of Malaysian hospitality to our Indonesian guest that had to walk with us all the way there carrying all the stuffs that he had bought at the mall.

Me: Can you please activate the card for us.

Lady: There is a technical problem with Maxis and we can’t activate it right now. I will register it for you.

Me: Will you activate it later for us?

Lady: I will register the card and it should be okay…

At this time, I started to get agitated with this lady as she was not answering my question.

Me with voice getting louder: Registration is one thing but will you activate the card for us or not?

Lady: No.

A guy behind the counter: Why don’t you go to the Maxis centre and you can get it all done there…

You Must Be Kidding Me!

What a waste of time and energy. So we went back all the way to the Suria Mall and walked over to the Maxis centre.

We went to the Hotlink counter and:

Me: I need to buy a new number.

The counter guy: We have no more card.

Me: What! Aren’t you the owner of the Hotlink services?

The counter guy: Yes but we ran out of card since 6pm.

Our Indonesian friend had a big disbelief expression on his face and that was probably the combination of hearing my conversation with the counter guy and looking at the face that I had after learning that by going to Maxis did not guarantee that you can buy the Maxis Hotlink Prepaid number. What a bullock!

The thing that really pissed me off is the fact that they had run out of card since 6pm and did not do anything about it. They are not resellers or some free lance prepaid card agents but they are Maxis! The owner of Hotlink! What was that all about?

How About We Go For DIGI or Others?

And our Indonesian will for sure be happy to stick to his Digi prepaid services. If not for my contract with Maxis until September 2009, I would have changed my mobile phone service provider as that was not the first time when their services had gone below par…

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