Touch’n Go Frequent Users Reward Programs
Last June I wrote about Touch’n Go 20% Toll Rebate for their users with a minimum total of 80 usages at all highways during a month. You can read that post here. I have been enjoying this program since then as I have to go through lots of toll booths on my daily travel between home and office.
The 20% toll rebate would at least give me about a week of usage and that is quite a good deal for me especially when employers do not care whether their staffs need to pay toll or not…
Recently, a reader, Jaraju posted this question:
I’m getting confused here… now they’re saying more than 100 times only get rebate (under Program Pengguna Kerap)?
I was surprised myself as I was not aware of the ending of the rebate program as well as a new frequent users program that requires 100 usages instead of 80. When I visited Touch’n Go website, true enough, I saw that there’s a new banner but unfortunately, not much details were provided there. Clicking the banner would just load the similar banner in landscape format. You can try that if you have nothing better to do.
I could see the LITRAK and LDP logo in the banner and my first guess was that this program is for the frequent users of the LDP highway only. Furthermore, the 20% toll rebate banner, as shown above, is still there and that should make the program still available as it is.
However, I would not be right to provide answers to my readers based solely on assumptions. Furthermore, since I have promised Jaraju that I would find out from Touch’n Go about this new program and the status of the 20% toll rebate program, I contacted them.
Here are the responses and clarification from Touch’n Go on the reward programs:
Firstly, Touch’n Go confirmed that the 20% Toll Rebate program is still on. Here is what they said:
The 20% toll rebate program is for Frequent Users using Touch ‘n Go card/SmartTAG for Class 1 vehicle at all highways with total usage of 80 times or more in a month entitled for 20% discount effective 1 September 2009 onwards. We wish to reiterate that the 20% Toll Rebate programme is a government initiative to alleviate the financial burden of frequent tolled highway users in West Malaysia and the program is still ongoing until now.
Secondly, as expected, the new program is a specific program for LDP frequent users.
While LDP Frequent Travellers Programme (Program Pengguna Kerap) is a loyalty programme initiated by LITRAK and aimed to reward frequent users of the Lebuhraya Damansara-Puchong. This programme will benefit ETC (Touch ‘n Go and SmartTAG ) users. The reward will be in the form reload value of 20% upon reaching the usage of 100 times within one calendar month for Touch ‘n Go and SmartTAG users.
I hope this clears the matter out. If you have any further enquiries, please do not hesitate to contact Touch ‘n Go Careline Centre at 03-7628 5115 (7.30am to 9.30pm : Monday to Sunday), email to careline@touchngo.com.my or logon to their website, at www.touchngo.com.my for more information. They will be glad to assist you. Thanks Touch’n Go for the quick response.










