What is luck? This is my story about luck…
I attended the Symantec Security Forum at the Sime Darby Convention Center today. It is one of those events where there are lots of presentations, lots of talks, lots of food, lots of people, lots of information and last but not least, a few prizes and gifts…
The last agenda of the day was the lucky draw. 3 people won. The prizes were one Samsung Digital Camera, one iPhone 3G 8Gb and one 40″ Toshiba Regza TV.
Lucky them! Not so lucky me!
I left. As I was about to get into my car, I got a call from an unknown number. I answered and it was the Symantec consultant that I talked to during the coffee break. He asked whether I have lost by MAXIS USB modem. I quickly checked and said, “Yes! That’s mine!”
Lucky me! I did not even realize that I had dropped it. How did he know that it was mine? During a coffee break with lots of coffee, tea, fruits, popiahs and sandwiches, I approached one of the consultants and we talked about DLP, SHS, Cloud computing and a few other things. We exchanged views as well as business card.
So, one of his colleagues saw me dropping my MAXIS USB modem. She also saw me talking to him. He kept my business card and he called. I got my modem back! That’s lucky!
What are the odds of not losing that modem when there were more than 100 people there!
Alhamdulillah…
This is related to my previous entry about MAXIS here and UniFi here. Let’s start off with MAXIS first. Since I purchased the modem in December 2009 until today, the connection is very unstable and the speed is terrible. No wonder many people call it Beruk-band instead of Broadband…
So, last week I made another round of complaint to MAXIS as a followup to my previous complaint in December 2009. They told me that they are upgrading the services at my area and it should be completed latest by April 2010. Now, it’s already May 2010 and I have not seen any improvement to the broadband services in my area, Seksyen 9, Shah Alam.
The asked me for some readings and I have sent them the speed test results that I made using Speedtest.net. While this modem has been tested to reach up to 7.2 Mbps in downtown KL, the speed recorded at my area was a lousy 0.12 Mbps for downloading and 0.10 Mbps for uploading.
Isn’t that pathetic or what… Beruk betul… At the same time I tested my old-school Jaring Wireless Broadband connected via the aging Somaport and look at the results below:
It managed to hit 2.09 Mbps and 0.43 Mbps for downloading and uploading respectively. Even the ping speed was much faster. Anyway, I would email MAXIS again since I have not received any response after I sent them my readings. Anyway, I did not really need the MAXIS broadband at home since the Jaring box is connected via a 4-port router. The only time I would need it is when all 4 ports are being used…
Now let’s talk about UniFi. I sent them an email regarding their progress for my area and I got a not so encouraging reply from their customer services. That prompted me to response with this:
Dear UniFi,
It is already over a month and it is rather sad to know that a location smack in the middle of Shah Alam and very close to KL could not enjoy such services despite the big hoo-haa that the government is promoting more usage and exposure of high speed internet services… Is there any plan or it is just simply an area that would not be contributing to the profit of Unifi? Some explanation would be appreciated so that I could share with thousands more people who are waiting for the outcome of my hunting for a faster broadband services in Malaysia.
Then their reply tone changed a bit and asked for my full address to be forwarded to their management… So, it looks like high speed broadband is still to far away from me and I have to stick to my Jaring for many more years… Will be disturbing them again next month!
MAXIS, buck up! UniFi, Speed Up!
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I had another tiff with Maxis a few days ago. This time was about trying to clarify some amounts stated in the monthly statement. I had called the call center and somehow, the first person that I talked too was unable to complete the assistance due to time and the second person, the one that pissed me off, led me to write an official complain to Maxis. As usual, real names are not used here for obvious reasons…
Hi,
With reference to your SMS from Maxis CS on 26/12/2009, I should write directly if I am not getting the required services from your online Customer Services. Here are the problems:
- The problem on the statement dated 14/2/2010 was logged with Ms Zuzuka on 24/2/2010. However, due to the time taken for her to check on the problem, she had to call me back but unfortunately, I did not have the time to answer her calls.
- Today, on 1/3/2010, I called back the Broadband Customer Services and this time another person called Ms Tang attended to my problem. The issues are:
- Ms Tang refused to pass the call to Ms Zuzuka and insisted that I give her details for Ms Zuzuka to call back. I refused as this would waste more time. I asked her to take on the case.
- Ms Tang took on the case but reported that there was no information left by Ms Zuzuka on my problem. I had to explain the whole thing all over again to her. Why is my reported problem not logged into the system so that the next consultant can follow up instead of asking the customer to repeat everything all over again?
- On the statement dated 14/2/2010 for 0122223333, the total amount billed is 37.16. According to Ms Zuzuka and Ms Tang, the amount in the system is 32.68. Why is the difference?
- I have asked both of them to explain on the statement as I do not understand the figure 100% Bundle Rebate x 2 months -15.35 and RM20(Bonanza Bundle Rebate) -15.49. How do you arrive to these figures?
- Ms Tang did not want to do anything else and asked me to bring the statement to the nearest Maxis center for clarification. That is unacceptable. Why do you have phone support if I need to take off from work and visit your center?
Hope to hear from you soon.
Thanks.
The good thing was Maxis replied promptly and the explanation given was exactly the kind of response that I would expect from the call center staffs. Here is the reply:
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