Hunting for Hotlink

On Friday May 15th, 2009, my wife and I went to KLCC to meet up her friend who would be going back to Jakarta. One of the things that she wanted him to bring back is an activated Maxis Hotlink SIM card for someone there. Somehow, due to some technical problems with my short term memory retaining capabilities, I had forgotten to purchase the card from the shop near my office.

So, right after dinner, all of us decided to walk over to the LRT station where they normally would have those prepaid cards sold there. It was not really a normal walk for me as my son had dedicated me to carry him all the way there. If you have been to the Suria Mall in KLCC, then try to imagine carrying a a load of more than 12kg from the centre court to the LRT station…

Registration vs Activation

When we got there, a lady was behind the counter. At 9:00pm, she looked like a person who has been working for the last 96 hours or so. There was no smile and we could just forget all about greeting the customers. What a fine example to show one aspect of Malaysian hospitality to our Indonesian guest that had to walk with us all the way there carrying all the stuffs that he had bought at the mall.

Me: Can you please activate the card for us.

Lady: There is a technical problem with Maxis and we can’t activate it right now. I will register it for you.

Me: Will you activate it later for us?

Lady: I will register the card and it should be okay…

At this time, I started to get agitated with this lady as she was not answering my question.

Me with voice getting louder: Registration is one thing but will you activate the card for us or not?

Lady: No.

A guy behind the counter: Why don’t you go to the Maxis centre and you can get it all done there…

You Must Be Kidding Me!

What a waste of time and energy. So we went back all the way to the Suria Mall and walked over to the Maxis centre.

We went to the Hotlink counter and:

Me: I need to buy a new number.

The counter guy: We have no more card.

Me: What! Aren’t you the owner of the Hotlink services?

The counter guy: Yes but we ran out of card since 6pm.

Our Indonesian friend had a big disbelief expression on his face and that was probably the combination of hearing my conversation with the counter guy and looking at the face that I had after learning that by going to Maxis did not guarantee that you can buy the Maxis Hotlink Prepaid number. What a bullock!

The thing that really pissed me off is the fact that they had run out of card since 6pm and did not do anything about it. They are not resellers or some free lance prepaid card agents but they are Maxis! The owner of Hotlink! What was that all about?

How About We Go For DIGI or Others?

And our Indonesian will for sure be happy to stick to his Digi prepaid services. If not for my contract with Maxis until September 2009, I would have changed my mobile phone service provider as that was not the first time when their services had gone below par…

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I must have been outdated since I only know how FPX works after talking to Lankapo recently and reading his blog on Tune Card.

So, for the benefit of other outdated Tune Card users like me out there who does not know how FPX works, I have come up with this short tutorial on how to reload your money via FPX.

Why do you want to use FPX and not the other methods mentioned by Tune Money? Apart from saving yourself from a long queue or wait at the banks or post office and filling up those not so friendly form, reloading via FPX is much cheaper and your account will be updated in real time. No more waiting!

As you can see, it only cost RM 0.50 to reload via FPX compared to RM 2.00 at the banks and post office.

Follow the steps below to reload your Tune Card.

1. Disable the pop up blocker on your web browser temporarily as the processing requires a few pop up screens.
2. Log in to your Tune Money account and look for the Reload Money link. It should be on the right sidebar.



3. Click Reload Money.



4. Enter Reload Amount. (Minimum is RM 50.00) and click Next.



5. Select FPX and click Next.



6. Accept the terms, enter your email address and choose a bank that you have online banking facility with.
7. Click Submit.



8. Log in to your bank account.



9. Request PAC (depends on your bank) and wait for the SMS on your mobile phone.



10. Click Next



11. Enter the PAC that you have received and specify the account for withdrawal.
12. Click Submit.



13. Once you received the Transaction Status as Successful, your Tune Card has been reloaded.
14. Click Close



15. FPX will also automatically log out from you bank account.
16. Click Close.



17. You will then get you confirmation on the successful reload.
18. Note: Processing time depends on the speed of your connection.
19. The end.

That’s how easy it is to use the FPX to reload your Tune Card. What are you waiting for? Go and use your Tune Card now!

P/S:

Papa Bear is no longer outdated now.

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Good news for Malaysian mobile phone users. With the introduction of Mobile Number Portability (MNP), users can now change the their network service providers without having to forgo their original phone number including the prefix.

For example, if you are currently subscribed to Celcom with the number 0191234567, you do not have to change it to 0127654321 if you decide to move to Maxis. Previously, it was a hassle to change the service provider as that would mean having to inform all your contacts about the new number from your new service providers. Now those days are gone.

In fact, that was my major consideration when thinking about changing my network service provider especially when they are not keeping up with the changes in the industry and not providing offers that are given by others.

However, when thinking about having to inform hundreds of people in my contact list, I have to put that idea aside and hope that others would make the move and therefore, forcing my network service provider to bow down to the market pressure and revise their rates, etc. Normally that would happen sooner or later but just like anything else, it takes time.

Effective today, the service will be extended to users with prepaid mobile phone numbers in the Klang Valley and post-paid users can start enjoying the benefit in two weeks’ time. – Mobile phone users free to switch

Anyway, if you read the news above, network operators are allowed to charge RM 25 for the switching and it is currently in pre-launch stage for the users in the Klang Valley area. The official launch will be held in October this year.

Details on the MNP can also be found at the Malaysian Communication and Multimedia Commission website at www.skmm.gov.my.

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