Bear, Diah and Pasha

HP Support is a Joke

Posted on the February 25th, 2010 under Bear time by Papa Bear

[CAUTION! This is a very long entry. Read on your free time. Names have been changed for obvious reasons] I was having a problem with my HP notebook and I decided to contact HP online support. My problem was due to a message that kept on popping up every few seconds:

One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it.

It all started when I disconnected my USB modem after using it and suddenly the computer tried to scan for hardware drivers and then failed followed by the message above. That’s when I contacted HP…

[Wednesday, 24 February 2010 11:44 PM] — Automatically generated message:
Thank you for using HP’s Instant Active Chat Support. Our Chat Support is provided free during your warranty period. Your request has been received by our Technical Support Center, and has been queued. Support for HP Notebooks, Desktops, and Printers are available 24 hours a day, 7 days a week. You will receive a response to your support request in 5 minutes or less.

Starting from Jan 1st, HP will stop free support for out of warranty Consumer Notebook . And from Feb 1st, No free support for out of warranty Commercial Notebook. Alternatively, you have the option to seek self-help support from our website at www.hp.com/go/bsc or you can bring your notebook to Service Center for chargeable support.

[Wednesday, 24 February 2010 11:44 PM] — Automatically generated message:
For reference, your Case ID is 4610956850

[Wednesday, 24 February 2010 11:45 PM] — Automatically generated message:
The HP Support technician, Abeeba B has been assigned to your case.

Note the start time: 24 February 2010 11:44 PM and Abeeba B was assigned to my case.

[Wednesday, 24 February 2010 11:45 PM] — Abeeba B says:
Hello Papa Bear, thank you for contacting HP Active Chat Support. My name is Abeeba and I see you have a question regarding your Notebook. Please give me 2 minutes to review your information. Thank you.

[Wednesday, 24 February 2010 11:50 PM] — Abeeba B says:
How are you doing today, Papa Bear?

Those are automated greetings. The two minutes took actually about 4 minutes. Anyway, she needed the time to read about the problem that I was having and I guess 4 minutes were being used to seacrh their knolwledge base, assuming that they have one, or google-ing it up…

[Wednesday, 24 February 2010 11:51 PM] — Papa Bear says:
not so good. the popping up message is annoying

[Wednesday, 24 February 2010 11:51 PM] — Papa Bear says:
and i could not use my mouse and my webcam

[Wednesday, 24 February 2010 11:51 PM] — Abeebaa B says:
I shall try my best to assist you.

[Wednesday, 24 February 2010 11:51 PM] — Abeeba B says:
Before we proceed, could you confirm the following details:

1. Primary contact number: 0123456789

2. Country you are currently located: Malaysia.

[Wednesday, 24 February 2010 11:53 PM] — Papa Bear says:
yes

[Wednesday, 24 February 2010 11:55 PM] — Abeeba B says:
Are you referring to the notebook with the following information:

Serial Number: CNU93294K4
Product Number: VM567PA#UUF
Model: Probook 4310s.

[Wednesday, 24 February 2010 11:55 PM] — Papa Bear says:
yes

[Wednesday, 24 February 2010 11:56 PM] — Abeeba B says:
Let me know the Operating System installed on the Notebook.

[Wednesday, 24 February 2010 11:57 PM] — Papa Bear says:
windows 7

[Wednesday, 24 February 2010 11:58 PM] — Abeeba B says:
Thank you for providing the required details.

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I Have Been Busy

Posted on the June 21st, 2009 under Life by Papa Bear

It has been a very long time since my last update. My bad! The last time I was busy trying to get a job and did not update for a long time. This time, I was busy with work and I do not have much time left for me to update as frequently as I used to be. Nevertheless, this blog will not be left to die and that is a promise. I just need to add some extra motivation to my life so that I would be able to write more often… We will see whether that would actually happen or not… haha!

Anyway, maybe I will let you all know what is going on at work and why I did not have time to update aka the excuse of not updating…

People who arrived at this page were looking for:

 BUSY, busy time, busy pictures

Internet Explorer is Still Popular

Posted on the October 17th, 2008 under Browser by Papa Bear

Even though more than 60% of visitors visting this blog is using Firefox, the worlwide usage share of web browsers still shows that Internet Explorer (IE) si still the top web browser in the world.

If you look at the chart on the left, IE still holds a big 72.22% usage leaving the others way behind. Why?

Technically, I would not be able to answer you as I am using Firefox as my main web browser while IE and Chrome are used only for making sure that this blog has no problem on the other two.

Personally, I would be able to give my opinion as to why IE is still very popular out there. Firstly, most people use Microsoft Windows instead of Mac or Linux. The fact that Windows is more user friendly to the common people, makes it almost the default OS for most computers.

Therefore, IE comes installed with Windows and it is ready to use with some minor settings required. Some of the computer vendors would even do it for their customers without any extra charge. All the user needs to do is click IE and they are connected to the internet.