Bear, Diah and Pasha

One for Touch’ n Go

Posted on the March 8th, 2010 under grumpy bear by Papa Bear

I noticed that one transaction was missing from my Touch n’ Go eStatement and it was one of the biggest transaction for the month. It was a RM21.00 transaction for a trip from Jabor to Karak… That might affect the 20% rebate amount for the month of February… Banyak tuh!

As usual, I called up the online customer services to give them the benefit of the doubt that this time it would not be another bad experience. I spoke to a person called Ms Tagala… It didn’t take long for me to anticipate another row with the phone service people… duh…

I told her that I needed an assurance that the amount would be reflected accordingly for my rebate and she refused to give me a straight answer by saying that it was a common thing that always happened to their system… What a system that they have… Finally, I agreed to have a fax the missing details to me for my reference if needed. And that’s when the nightmare started…

When I checked the fax machine the next day, there was a cover page saying a total of six pages but the rest of the pages were not there.

So, I called up again and this time a guy called Mr Fibroid answered and he promised to fax me a fresh copy. Again, I checked the fax machine. It was neither a fresh fax copy, since Ms Tagala’s name was on the fax cover and again, only the cover page was there.

I had to give them a call for the third time and Mr Fibroid was there again and asked me to wait at the fax machine. I waited… and waited… and waited… This time, not even the cover page appeared! Bodoh betul!

I then made the fourth call and another lady picked up asking for my card number again… I told her, “You guys are really ridiculous” and I put down the phone.

Then I made the fifth call and this time Ms Tagala picked up and I told her about her fax problem. She did not even apologize and told me that she would fax another copy… Memang la bengong minah ni…. I told her she can fax it to herself since I want my copy emailed to me. She just said ok… It was like talking to a zombie… without the usual zombie gnarling sounds or whatever sounds that zombies make….

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